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Client Facing Service Manager- Insurance
We are recruiting for a Service Manager with strong Client Facing and SaaS experience to join one of our Insurance clients on a 12 month contract.
This role will be 80% client focused and it's for one of our clients most critical SaaS products.
Inside IR35. Hybrid- 2 days a week in Reigate
Responsibilities:
- Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes.
- Work with internal teams to ensure end to end service delivery is being provided to all clients.
- Build relationships with internal and external stakeholders.
- Serve as an escalation point for client issues.
- Work with Incident response teams to ensure service resolution.
- Liaise and communicate with clients during major incidents.
- Maintain, improve, and promote the Service Catalogue
- Work on projects to ensure Service management processes are covered and documented.
- Help to promote the Service Management function across functions.
- Program planning and execution through engagement in defined quarterly planning aligned with functional team leads.
- Definition and execution of future support strategy, Business Continuity Plans (BCP), and regulatory compliance
Experience:
- Experience implementing service improvement plans
- Proven experience working in a service management capacity for a market facing SaaS provider.
- ITIL V3 or V4 qualification, and professional Understanding of ITIL framework
- Proficiency in using service management software and tools (e.g., Service-Now, BMS, etc.)
- Data driven, with the ability to create improvement programs from gathered data and measure and iterate for success.
- A bachelor's degree in business administration, Management, Information Technology, or a related field is valuable.
- Insurance/ Financial sector experience
If this role is of interest to you or you would like to learn more, please apply now!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
