Business Systems Analyst

obPurpose

To gain an in-depth knowledge of the functions, ICT systems, administration, processes and operation of the Council?s Fleet Services branch.

To undertake an in-depth review of all processes, procedures, functions and systems within Fleet Services.

To produce as-is business process maps, discover and report inefficiencies and options for improvement within systems and processes.

In collaboration with the Head of Service and Principal Service Manager, produce a comprehensive corporate report to advise the Senior Leadership on lessons learned.

PrincipalAccountabilitiesandResponsibilities

To analyse, document and report via an in depth operational and system review, the business processes and system interconnectivities of the CouncilsFleet Services operation.

This includes as-is end-to-end process mapping, review of the business activities of individuals and systems both internal and external as well as a review of the information system (Fleet Focus) informationmanagementsolution, its reporting functions andanyassociatedlinksand interfaces.

Where possible, suggestions for optimization of systems and processes should be reported and possible ?to-be? processes mapped out.

To recommendchangestosystemsand/orinternalprocessesand procedures to facilitate efficient use of software applications, increase commercial revenue and reduce costs.

Toworkwith internal and externalstakeholderstoanalyserequirementsforManagementInformationReportsand make recommendations on how best to develop processes and management information/data outputs using appropriate reporting tools.

Toassistwiththeintegrationof the new Fleet Focus solution andensurethatinterfaceswithotherstakeholders andexternal systems are consistent and error free.

Toassist internal ICT colleagues withqualityassuranceofsoftwareupgradesthroughtheuseofsystemsoperational testing.

Toliaisewithsoftwaresupplierstologproblemsandensuretheirsatisfactoryresolution. Toprovideuptodateuserdocumentationandinformalcustomertrainingasrequired.

Toprovidecustomersupportandleadintheinvestigationandanalysisoftherootcauseof complex system incidents.

To assist with User Acceptance Testing processes

Toundertakeotherdutiescommensuratewiththepost.

Knowledge,Skills,TrainingandExperience

Thepostholdershouldhaveatleast2yearsrelevantexperienceinabusiness analystrole, ideally in a complex operations environment as well as:

• Ideally hold a CCBA, CBAP or similar qualification

• Degree educated in a business-related subject

• Excellent research and analytic skills

• Knowledge of operational policies within Fleet Services or similar industry

• Understanding of company workflows, company structures, supply chains, trading and processing functions

• Experience with statistical models

• Excellent knowledge of databases and programs such as Excel or Google spreadsheets

• Communication skills to detail complex information in an easy-to-understand format

• Ability to turn complex data and trends into visual graphs for presentation

• Ability to source raw data through interviews with employees, customers and clients

• In-depth knowledge of data modelling techniques

• Working knowledge of relevant business management principles

• Excellent attention to detail

• Ability to turn complex concepts into simple language

• Excellent verbal and written communication skills

• Working knowledge of word processing tools and other relevant software packages

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