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Handle delinquent accounts by contacting clients to negotiate repayment plans and ensure compliance with financial regulations. Strong communication skills and persistence are key.
Client Details
The client emphasise customer satisfaction, regulatory compliance, and innovative financial solutions to meet the diverse needs of their clientele.
Description
- Contacting clients with overdue payments to discuss their financial situation.
- Negotiating repayment plans that are feasible for clients and beneficial for the company.
- Monitoring account status and updating records with payment activities.
- Collaborating with legal and compliance teams to handle complex cases.
- Providing excellent customer service while maintaining a firm stance on debt recovery.
- Ensuring compliance with financial regulations and company policies.
Profile
- Excellent communication skills: Capable of negotiating and handling difficult conversations with clients.
- Persistence and resilience: Able to manage rejection and maintain a positive attitude.
- Attention to detail: Ensures accurate record-keeping and compliance with regulations.
- Problem-solving abilities: Finds creative solutions to help clients manage their debts.
- Customer service orientation: Balances firm debt recovery with excellent client support.
- Financial acumen: Understands financial products and regulatory requirements.
Job Offer
- 5 min walk from a main line station
- Hybrid working after 2 months
- Market leading company
