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Role: Onsite Support Engineer (2nd & 3rd Line Support)
Location: Richmond (Hybrid Client Visits)
Salary: Up to £40,000
Are you the type of IT professional who thrives on variety? Do you enjoy solving complex technical problems one day and helping a client optimise their systems the next?
We’re looking for an Onsite Support Engineer to join a well-established IT services business, supporting SMEs across London. You’ll be delivering 2nd and 3rd line technical support across a range of environments, no two days will ever be the same.
Why this role might be for you:- Variety without chaos, support a diverse portfolio of SME clients, each with unique setups, technologies, and challenges.
- Autonomy & trust, you’ll be given the freedom to plan your day and take ownership of issues through to resolution.
- Face-to-face impact, build strong client relationships and see first-hand the value you add.
- Providing onsite and occasional remote 2nd and 3rd line support to SME clients across the London area.
- Troubleshooting and resolving complex infrastructure issues across Windows Server, Office 365, networking, and more.
- Installing, configuring, and upgrading hardware and software.
- Working closely with clients to ensure systems are secure, optimised, and fit for growth.
- Proven experience in a 2nd/3rd line support role, ideally in an MSP or multi-client environment.
- Strong skills in Windows Server, Active Directory, Office 365, networking (firewalls, switches, routers), and desktop support.
- A problem-solving mindset and confidence to work independently on client sites.
- A full UK driving licence and willingness to travel across London.
- Salary up to £40,000 (depending on experience)
- Excellent benefits package
- Ongoing training and career development opportunities
- Supportive team environment with a focus on work-life balance
Even if you’re not actively looking, it’s worth a short, informal call to see if this could be your next step. Send your CV or reach out today to arrange a quick, confidential conversation.
