- Front-of-house duties: answering phones and welcoming visitors
- Monitoring the administrator mailbox and responding to enquiries
- Managing customer queries with professionalism and care
- General office admin: printing, photocopying, binding, posting documents, filing, and database management
- Updating internal systems and maintaining accurate records
- Providing cover for other admin functions during busy periods or staff absences
- Supporting meeting preparation, both internal and external
- Monitoring and replenishing office supplies, including stationery, uniform stock, and kitchen essentials
- Drafting and sending letters and communications
- Assisting in the preparation of RAMS (Risk Assessments and Method Statements) and contract documentation
- Customer-focused: Keeping customer satisfaction at the forefront of all activity
- Organised and efficient: Able to manage time independently and juggle competing priorities
- Adaptable: Comfortable working under pressure and responsive to change