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Property Reception/Admin, £13.50ph, Brentford TW8
Property Company requires a customer focused Receptionist/Administrator to deliver onsite operations at their luxury apartment building for 3 months.
Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 40 hours a week over 5 days which will include some weekends.
Duties will include:
- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
- Handle day to day enquiries and complaints from residents and escalating where required.
- Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
- Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.
- Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
- Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
- Ensure the resident move in and move out process is seamless.
Requirements
- Previous Customer Service, Reception, Front of House.
- Experience within property, hospitality, travel or similar would be an advantage.
- Strong written and verbal English skills.
- Well-groomed and professional appearance.
- Passionate about customer service.
- Ability to build relationships.
- Self-motivated and able to work alone.
Apply now!
(Ritz Rec Emp Bus)
