Contact Centre Consultant

Location: Ringwood, Hampshire
Salary: 29,184 OTE (12.30 per hour)
Hours: 40 hours per week
Shifts: Monday-Friday (8:30am-7pm), Saturday (8:30am-5pm), Sunday (9am-5pm) - rotating shift pattern with 2 weeks' notice
Contract: Temporary on going

We're recruiting for a Contact Centre Consultant to join a leading, customer-focused brand at their multi-channel Contact Centre based in Ringwood. You'll be part of a passionate team that takes pride in delivering exceptional service and 100% customer satisfaction across every interaction.

This is a fantastic opportunity for someone with excellent communication skills and a genuine love for helping people. You'll engage with customers across phone, email, live chat, and social media-handling orders, product recommendations, and resolving queries with professionalism and care.

• Provide outstanding customer service across multiple communication channels including phone, email, live chat, and social media.

• Handle inbound and outbound calls, responding to customer queries and proactively resolving issues.

• Support with order processing, delivery updates, and product recommendations.

• Achieve individual and team targets for quality, efficiency, and customer satisfaction.

• Contribute to a positive, high-performing team culture by supporting colleagues and sharing knowledge.

• Maintain accuracy and compliance with company policies and GDPR requirements.

Essential:

• Excellent written and verbal communication skills.

• Confident, professional, and empathetic approach to customer interactions.

• Ability to manage multiple tasks and channels simultaneously.

• Competent in Microsoft Office (Excel, Word, Outlook, SharePoint).

• Strong attention to detail and ability to adapt tone and language to suit different audiences.

Desirable:

• Experience within a contact centre or customer service environment.

• Knowledge of CRM systems (e.g., Elucid, Vocalcom, or similar).

• Understanding of GDPR and data protection compliance.

• Experience coaching or mentoring team members.

Full training is provided, including system use, product knowledge, and customer service techniques. Ongoing support and development opportunities are available, with clear career progression pathways within the team.

• Friendly, fun, and supportive working culture.

• Free onsite parking.

• Pension scheme.

• Eye test vouchers and gym membership discounts.

• Incentives, prizes, and reward schemes.

• "Refer a Friend" bonus scheme.

• Cycle-to-work scheme and local transport discounts.

INDCP