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Job Title: Multilingual Customer Experience Consultant (German & English Speaking)
Salary: 12.65 per hour + bonus (OTE)
Location: Ringwood or London (Hybrid)
Shifts: Flexible rota (Monday to Saturday, between 8:00am and 8:00pm)
About the Role
We're looking for a Multilingual Customer Experience Consultant who can deliver exceptional service in both German and English across calls, emails, and live chat. You'll be joining a passionate and dynamic customer experience team that supports lottery and gaming customers, helping to create moments that are exciting, engaging, and truly rewarding.
You'll handle a range of customer queries, from general account questions to more complex issues - always aiming to provide fast, friendly, and effective solutions. No query is too complicated; with training, support, and teamwork, you'll find the right answers and make a real difference to the customer experience.
What You'll Be Doing
Delivering high-quality support to German and English-speaking customers via phone, email, and chat.
Managing customer enquiries with accuracy, professionalism, and empathy.
Achieving individual and team performance goals, including customer satisfaction and response time targets.
Working collaboratively within a motivated and fun team environment.
Identifying opportunities to improve processes and share ideas for a better customer experience.
About You
We're looking for someone who is passionate about customer service and enjoys solving problems in a fast-paced, evolving environment.
You'll need:
Fluency in German and English (written and spoken).
An excellent telephone manner and strong communication skills.
Good numeracy and literacy.
The ability to stay calm under pressure and think on your feet.
A positive attitude, team spirit, and willingness to learn.
Previous experience in a call centre or customer service environment (desirable but not essential).
INDCP
