Customer Care Coordinator

Location: Hybrid (office-based training in Ringwood, Hampshire)
Salary: 25,584 OTE (12.30 p/h) | Out of Hours: 14.55 p/h
Hours: 40 per week | Full-time | Shift patterns available

TeamJobs are recruiting enthusiastic and motivated Customer Care Coordinators to join a friendly and supportive customer service team. This is an inbound contact centre role where you will handle customer enquiries, process new orders, and deliver an excellent customer experience every time.

Alongside supporting customers, you will also have the opportunity to upsell and cross-sell popular retail products, making this a rewarding role for those who enjoy both customer care and sales.

• Handle customer enquiries via phone, email, and live chat

• Process new orders quickly and accurately

• Provide first-time resolution for delivery, warranty, and service queries

• Upsell and cross-sell to maximise sales opportunities

• Keep customer records updated in CRM systems

• Work as part of a dynamic, target-driven team

• Excellent communication skills (verbal & written)

• Confident and professional telephone manner

• Ability to build rapport with customers

• Strong problem-solving skills and attention to detail

• Comfortable using IT systems and CRM tools

• Positive, proactive, and reliable approach

• 8:00 - 16:30

• 9:00 - 17:30

• 9:30 - 18:00

• 10:30 - 19:00

• 11:30 - 20:00

• 13:30 - 22:00

• 22:00 - 08:00 (Out of Hours)

Customer Service Hours: Mon-Fri 8am-8pm, Sat-Sun 9am-1pm
Order Line: 24-hour coverage

• Hybrid working after training

• Discounted travel passes

• Pension scheme

• Corporate gym membership

• Eye test vouchers & discounts

• Charity involvement & fundraising events

• Career development & apprenticeship opportunities

• Recognition & reward schemes

• Free parking, free fruit & cycle-to-work scheme

• 500 refer-a-friend bonus

Apply today with TeamJobs to start your career as a Customer Care Coordinator!

INDCP