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My client, a well-respected automotive dealer group, are looking for an eCommerce Customer Service Advisor with a passion for providing excellent service to the parts ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering the local online markets.
Role & Responsibilities:
Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc) and telephone
Resolving customer queries received through eBay, Amazon and ecommerce Webshop
Resolving and processing of returns, exchanges, and discrepancies within a timely manner
Communicate with couriers with outbound / lost / damaged in transit shipments
Co-ordinate orders on internal/external systems
Co-ordinate with external ecommerce partners
In addition to receiving a competitive salary, for the right candidate this position will offer:
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website
Required Attributes:
• Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay and Amazon Seller Central experience desired but not essential
• Excellent customer service skills
• Excellent attention to detail
• Ability to prioritise, multitask and react quickly to urgent enquiries
• Ability to communicate well with all internal departments
• Professional email and telephone manner
• Confidence to speak to a wide range of customers
• An interest or knowledge of vehicle car parts is desired
• Technical experience with e-commerce platforms (desired but not essential)
Together with our generous rewards and structured approach to training and development, they offer real job security and every opportunity to progress. So if you are looking for a career, please apply today.
To find out more or to apply for this Service Advisor vacancy you can email (url removed) or call the office on (phone number removed). Alternatively, why not message or WhatsApp Steve directly today on (phone number removed).
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