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- Basic Salary26,000
- 35 Hours per week - Monday to Friday
- No weekends
- Leading AutomotiveBusiness & Warranty Provider
In this Warranty Claims Administratorrole, you will be responsible for managing warranty claims and handling general inquiries via phone from customers, dealerships, and end users. Your primary focus will be to ensure a smooth and efficient claims process while consistently delivering an exceptional customer experience. The ideal candidate will be someone who thrives in a fast-paced environment, is solution-oriented, and is committed to exceeding customer expectations.
Benefits for the successful Warranty Claims Administrator / Specialist:
- 25 days annual leave, plus Bank Holidays(increasing with service)
- Plus holiday purchase scheme
- Employee discounts
- Enhanced Maternity & Paternity pay
- Great pension
- Private Healthcare
- Monday to Friday working pattern
- A great route off the tools to use your technical knowledge for technicians
- Proactively process all telephone claims efficiently and within the limits of authority, ensuring compliance with company policy.
- Provide clear and comprehensive updates to claimants regarding the status of their claims, including detailed explanations when a claim is rejected or adjusted.
- Process claims payments within the limits of authority, adhering to company policies and the product's terms and conditions when requested.
- Deliver an excellent customer experience, ensuring all customer
- Able to demonstrate excellent customer service skills
- General IT / PC Skills and experience of using Microsoft office applications
- Motor Trade Warranty or Motor Vehicle Mechanical knowledge or experience
- Efficient time management, to organise work to meet specific
objectives - Any eye for detail
- Good Teamwork
Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive Recruiters today to see how we can help with your Motor Trade Job search.
