Customer Service Tutor

Customer Service Tutor
Up to £33,000
Rochdale
Full-time, Temporary (3-6 months)
The Role:
We are looking for an experienced and engaging Customer Service Tutor to join our team. In this rewarding role, you will deliver high-quality training in customer service.
You will design and deliver inclusive and engaging sessions, tailoring your approach to meet the needs of learners from a wide range of backgrounds. Your focus will be to equip individuals with the practical skills, knowledge, and confidence they need to progress into employment or further training.

• Deliver accredited Customer Service qualifications to groups and individuals.
• Prepare session plans, learning materials, and schemes of work in line with awarding body requirements.
• Conduct initial assessments and tailor learning plans to meet individual learner needs.
• Monitor and track learner progress, maintaining accurate records and providing regular feedback.
• Motivate and support learners to achieve their goals and move into sustainable employment.
• Contribute to curriculum development and ensure high standards of teaching and learning.
• Liaise with internal teams and employers to support learner progression pathways.

Required Skills and Qualifications:

• A recognised teaching qualification (PGCE, CertEd, QTS, or Level 4 Certificate in Education and Training).
• Experience in delivering customer service and/or employability training.
• Occupational experience in a customer service environment.
• Excellent communication and interpersonal skills.
• Strong classroom management and group facilitation abilities.
• English and Maths GCSEs (or equivalent).
• IT literate and confident using digital learning platforms.

Desirable:

• Assessing qualification (TAQA, A1 or equivalent).
• Experience working with adult learners or those from disadvantaged backgrounds.

Due to the nature of this role, you be required to complete a Disclosure and Barring Service (DBS) check.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.