- Monitor and respond to emails in the accounts receivable inbox.
- Manage and resolve outstanding invoice queries, including follow-up actions and issue resolution.
- Update aged debt reports with relevant notes and actions.
- Send monthly statements to clients.
- Prepare and issue credit notes and manual invoices on a regular basis.
- Raise periodic invoices in line with specific billing cycles (e.g. every four weeks).
- Upload invoices to client portals in accordance with agreed schedules.
- Prepare and submit client invoices in line with arrangements.
- Carry out weekly invoicing and process remittance information
- Compile and submit weekly financial reports, including data extraction and spreadsheet completion.
- Strong experience in Credit Control
- Experience with query management is highly desirable
- Able to engage confidently and tactfully with clients, colleagues, and stakeholders both verbally and in writing
- Assertive yet diplomatic, with the ability to handle difficult conversations while maintaining positive working relationships.
- Proactive and solution-focused – demonstrates initiative in resolving queries and improving processes.