Complaints Officer

The Complaints Officer will handle and resolve customer complaints efficiently within a not-for-profit organisation, ensuring a high standard of service delivery. This temporary role focuses on providing excellent support in the customer service department.

Client Details

This not-for-profit organisation operates within the customer service sector and is dedicated to supporting its community. As a small-sized team, they focus on delivering impactful services and ensuring customer satisfaction.

Description

• Manage and resolve complaints in a timely and professional manner.
• Maintain accurate records of all complaints and their outcomes.
• Liaise with internal teams to investigate and address issues raised.
• Provide clear communication to customers regarding complaint progress and resolution.
• Ensure all complaint-handling processes comply with organisational policies.
• Identify trends in complaints to recommend process improvements.
• Work collaboratively with the customer service team to enhance overall service quality.
• Deliver a customer-focused approach while adhering to organisational values.

Profile

A successful Complaints Officer should have:

• Experience in managing and resolving customer complaints, ideally within a social housing setting.
• Strong communication skills, both written and verbal.
• Proficiency in maintaining accurate records and using relevant systems.
• A solution-oriented mindset with attention to detail.
• Understanding of the not-for-profit sector and its values.
• Ability to work independently and as part of a team.

Job Offer

• Competitive hourly rate.
• Temporary role within a supportive work environment.
• Opportunity to contribute to a not-for-profit organisation.
• Free on-site parking.

This is a fantastic opportunity to make a positive impact while furthering your career. Apply today to join the team as a Complaints Officer in this rewarding role!