Back to search
We are seeking a Customer Service Advisor to join a not-for-profit organisation, providing exceptional support to customers and addressing their needs efficiently. This temporary role is based in the Rochdale area and offers an exciting opportunity to make a positive impact.
Client Details
This not-for-profit organisation, who is committed to serving the community and delivering excellent customer service. As a small-sized team, they focus on providing tailored support to meet the needs of their clients.
Description
- Respond to customer enquiries via phone and email, ensuring a professional and helpful approach.
- Provide accurate information about services and resolve customer issues promptly.
- Maintain detailed and organised records of customer interactions.
- Collaborate with colleagues to ensure a seamless customer experience.
- Identify and report recurring issues to improve service delivery.
- Assist customers in navigating available resources and services.
Profile
A successful Customer Service Advisor should have:
- Strong communication and interpersonal skills.
- Experience in a customer-focused role, preferably within a call centre environment.
- Excellent organisational and time-management abilities.
- Proficiency in using computer systems and databases.
- A proactive attitude towards problem-solving and customer care.
- An understanding of the importance of confidentiality and professionalism.
- Can commit to a 4 month temporary role.
Due to the immediate nature of this position, we can only consider applications from candidates who are immediately available and can start without notice.
Job Offer
- Competitive hourly rate & weekly pay.
- Immediate start.
- Free on-site parking.
