Collections Advisor

Job Title: Collections Advisor
Location: Customer & Communities – Neighbourhoods – Income Services
Hours: 36.25 hours/week
Contract: Fixed-term (until March)

We’re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you.

Collections Advisor Key Responsibilities:

• Debt Collection: Manage arrears, recharges, and sundry debts from tenants and former tenants.
• Customer Outreach: Make outbound calls to discuss payment plans and negotiate solutions.
• Data Management: Maintain accurate records in housing systems and financial databases.
• Team Support: Collaborate with Income Officers and Rent Accounting teams to ensure timely collections.
• Financial Support: Raise awareness of financial inclusion programs and refer to support services.
• Campaigns: Contribute to income collection projects and initiatives.

Collections Advisor Requirements:

• Customer Service Experience, ideally in debt collection or a similar role.
• Strong Communication Skills for managing sensitive financial situations.
• Numeracy and accuracy in handling financial data.
• Problem-Solving Ability to assess situations and find effective solutions.
• Tech Skills: Proficient in Microsoft Office; experience with housing management systems is a plus.

Collections Advisor Personal Qualities:

• Customer-Centered: Committed to delivering excellent service.
• Empathetic: Understanding of the financial challenges customers face.
• Adaptable: Comfortable with change and new challenges.
• Team-Oriented: Collaborative and able to work well with others.

Qualifications:

• GCSE (Grade C or above) in Maths or equivalent.

Please apply online for this Collections Advisor role

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