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Our engineering client based in Rochester is seeking a Metallurgical Service Engineer
Job title: Metallurgical Service Engineer
Location: Rochester – with UK and international travel
Salary: £35,000 - £45,000 pa depending on skill level + overtime
Hours: 39 hours per week, 45 minute break
Monday to Thursday 8am to 5pm
Friday 8am to 2pm
Benefits: Annual leave – 20 days in year one, rising to 25 days pa in year 2, overtime and travel payments, contributory pension, uniform, free parking
Metallurgical Service Engineer Essential Qualifications / Skills:
- Industry relevant qualification
- Must speak clear fluent technical English
- Must be free to travel worldwide with no restrictions.
- Good practical skills, including with test equipment (vacuum leak detection etc.).
- Ability to read and understand technical drawings.
- Knowledge of metallurgy & resistance welding principles
- Use of Microsoft Office.
Metallurgical Service Engineer Job Description
Work to support ongoing production, maintain product quality, resolve issues and create documentation:
- Choose, test and evaluate substitute or replacement component parts for suitability.
- Work with service department and key suppliers, analysing field failures to find root cause, reporting/recording findings and recommending remedial action.
- Investigate reported technical issues, setting up lab trials to replicate and isolate the fault as necessary. This may require travel to site.
- Use Remote Monitoring system to identify systems at risk of known issues and work with service/quality departments to provide remedial action.
- Create internal technical documentation recording design/test decisions, drawings of test fixtures using AutoCAD and build manuals.
- Help production engineering staff create initial BOMs for new products.
The Metallurgical Service Engineer will support and control aspects of sales, production and service:
- Perform field trials of new equipment with customers, as and when necessary.
- Assist with the commissioning and installation of systems on site.
- Resolve problems reported by Service or Test, provide timely solutions and work to prevent unexpected issues. This may require visits to site as necessary.
- Work with the service department to support customers’ post-sales by assisting with fault finding and issue resolution activities.
- Provide expertise on technical matters to internal sales staff and directly to customers.
- Provide training to test and service personnel on the operation and function of new equipment.
- Assist in the assembly of prototype devices.
- Document tests performed, draw conclusions from data and present findings to colleagues, making recommendations for improvement where necessary.
- To assist with sales quotations and offer technical input.
