Part Time Financial Support Agent

Part Time Financial Support Agent - Hours: 5 Days a Week (AM or PM)
Salary - 28,000 (pro rata)

Key Responsibilities:

• Engage with customers who are experiencing financial difficulties to understand their situation and agree on suitable repayment solutions.

• Make and receive calls, emails, and other communications in a supportive and professional manner.

• Provide tailored financial guidance and support, ensuring customers feel heard and helped.

• Maintain accurate records of all customer interactions and update systems accordingly.

• Work closely with internal departments to resolve any account-related issues or queries.

• Ensure all actions comply with industry regulations and company policies, protecting customer data and financial wellbeing.

• Assist with administrative duties related to customer accounts, reports, and payment arrangements.

Personal Skills:

• Excellent communication skills - both written and verbal

• Empathy and active listening skills to support vulnerable customers

• High attention to detail and ability to follow processes accurately

• Able to work to targets and manage time effectively

• Confident using IT systems and databases

• Resilient, calm under pressure, and able to handle sensitive conversations

Please APPLY ASAP to be considered!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.