Reactive Works Administrator

Salary up to 26,500K

Salary review at probation

Hours: Full Time - 8am - 5pm

Reactive Works Administrator Job Role:

About CC Cousins

Rooted in traditional values and committed to delivering a comprehensive, personal service, CC Cousins is your premier choice for complete facilities maintenance solutions. We proudly serve the commercial and retail sectors across Kent, London, and the Home Counties, offering a wide range of services including drainage, plumbing, civil engineering, electrical work, landscaping, and everything in between.

Join Our Team Reactive Works Administrator

We are currently seeking a highly organised and proactive Reactive Works Administrator to join our Reactive Trades Team. In this key role, you will act as the central point of coordination, responsible for:

• Raising job requests and managing quoted works

• Ensuring RAMS (Risk Assessments and Method Statements) are completed prior to site commencement

• Keeping both clients and engineers informed with timely updates

• Managing permits and compliance documentation

This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service and support.

Primary Duties of theReactive Works Administrator:

• Work closely with Fabric Contracts Assistant
• Plan and Schedule in Quoted jobs for specific trades daily.
• Advise clients with regards to date of attendance. Realistic time frames, dictated by trade and availability.
• Complete All RAMS for Quoted Works and any reactive where client has requested.
• Manage Materials Delivery
• Check material delivery min 24 hours prior to job commencement date.
• Answer telephone calls from Engineers to assist with on site queries.
• Liaise and respond to client queries escalating to the contracts manager or client relations manager if needed
• Complete Requisites on internal CRM systems.
• Create Fire Door Report Shared with Fabric Planned Assistant
• Complete All Permits of work.

Previous experience within the industry is highly advantageous.

Skills Required:

• Strong communication skills.
• A confident ability to resolve problems.
• Excellent typing with attention to detail.
• Able to work as part of a team or alone when required.
• Ability to flex between work flows dependent on business demand.
• A knowledge of the construction/ facilities management industry.
• Previous experience in a trade environment.

Hours of work: Monday to Friday 8am - 5pm / Monday to Thursday 8am - 5pm and Friday 8am 4pm, alternating weekly.

• Pension scheme offered
• Holiday at statutory plus bank holidays