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Job Title: Contract Manager
Location: Romford (covering Essex, South London, and the Home Counties)
Contract Type: Permanent
Salary: 55,000 - 60,000
Overview
We are seeking a well-rounded and client-focused Contract Manager to oversee a major housing maintenance contract worth 5m per year, delivering a mix of reactive repairs and planned works, primarily windows and doors. This is a long-term role within a family-run business, offering the opportunity to work closely with clients while ensuring the highest operational standards.
Key Responsibilities
Manage the delivery of a large-scale housing maintenance contract, ensuring works are completed on time, within budget, and to required quality standards.
Oversee both reactive repairs and planned works programmes, with a focus on windows and doors.
Act as the primary point of contact for the client, building strong, trust-based relationships.
Ensure full compliance with health and safety regulations, statutory requirements, and industry best practices.
Monitor budgets, track performance, and ensure accurate use of SOR (Schedule of Rates) codes.
Conduct site visits, inspections, and client meetings to maintain service levels and resolve any issues promptly.
Lead, support, and develop site teams to deliver consistent and efficient service.
Report regularly to senior management on performance, progress, and any areas for improvement.
Skills & Experience
Proven experience in contract management within construction, maintenance, or social housing.
Experience working with Tier 1 contractors is desirable.
Strong knowledge of reactive maintenance and planned works delivery.
Good operational knowledge and ability to manage works using SOR codes effectively.
Excellent client-facing skills with the ability to manage relationships and expectations.
Strong commercial and financial acumen, with experience managing multi-million-pound contracts.
Knowledge of relevant legislation, compliance requirements, and health and safety regulations.
Benefits
Progression opportunities and room for growth
Long-term position in a stable, family-run business
Opportunity to manage a high-value, high-profile housing maintenance contract
