Inbound Coordinator

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

• Inbound role in a busy sales office in Normanton with an element of returning customer calls.
• Taking responsibility for all inbound calls while supporting two fellow inbound coordinators
• Working in conjunction with 20 other sales team members based in the Wakefield/Rotherham sales office.
• Providing site equipment for some of the largest construction projects in the UK.
• Resolving customer queries.
• Using extensive product knowledge to keep customers informed of our products/services.
• Support colleagues who are working towards completing an apprenticeship.

We would welcome applications for this Inbound Coordinator role from candidates with the following skills: sales, administration, sales executive, client support, cross-selling, telephony, inbound, outbound, order processing, IT literate, presentation, Internal Sales Executive, B2B, and construction.

• 25 days holiday, plus statutory holidays.
• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
• Death-in-Service benefit of 2 x salary.
• Healthcare cash plan.
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
• Christmas Bonus Payment (Discretionary).

The ideal candidate for this Inbound Coordinator role:

• Previous experience dealing with customers over the phone and via alternate modes of communication
• Ability to communicate and work well with other team members and delegate in a small team environment
• The confidence to resolve complicated customer queries
• Demonstrable experience in meeting service levels
• Experience in roles involving but not limited to - retention, inbound customer contact & direct sales.
• Excellent organisational skills with a high degree of accuracy when dealing with costings
• Ability to prioritise workloads

AFI-Rentals are one of the UK's leading powered access rental companies and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop-shop for the working-at-height industry.

Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success.

We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:

• ISO9001
• ISO14001
• ISO45001
• Gold RoSPA award
• + more

Please note that we operate a 2-stage interview process and online testing to screen candidates.

AFI Group of Companies provides equal opportunities and is committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

We will apply employment policies that are fair, equitable and consistent with the skills and abilities of our employees and the needs of the business