Delivery Driver

Delivery Driver

Location: Rotherham

Salary: £25,466.66 per annum

Vacancy Type: Permanent,Full time, 40 hours per week, Monday - Sunday (5 out of 7)

Rotherham Hospice is a charity committed to the people of Rotherham, offering specialist palliative and end of life cancer care to the community since 1996.

The Role

We are seeking a reliable and customer-focused Delivery Driver to join the Retail Team.

The Delivery Driver plays a vital role in supporting the retail stores by collecting donated items from the community and delivering purchased goods to customers.

Additionally, the Delivery Driver may be responsible for transporting items between the retail stores and the Retail Hub for processing.

The successful candidate will demonstrate excellent customer service skills and a commitment to upholding the hospice's values while representing the organisation in the community.

Key Responsibilities

Collection and Delivery:

• Collect donated items from various locations within the community, including private residences, businesses, and donation drop-off points.
• Safely load and transport donated items to the Retail Hub for processing, ensuring the integrity and quality of the items during transit.
• Deliver purchased goods from retail stores to customers' homes or designated delivery locations, providing prompt and courteous service.

Inter-Store Transport:

• Transport donated items, merchandise, and supplies between their retail stores as needed to support inventory management and store operations.            
• Ensure accurate and timely delivery of items between stores, following established routes and schedules to optimise efficiency.

Vehicle Maintenance and Safety:

• Conduct pre-trip vehicle inspections to ensure the safe and efficient operation of delivery vehicles, reporting any maintenance issues or concerns to the Head of Facilities.
• Adhere to all traffic laws, regulations, and safety protocols while driving and operating delivery vehicles, prioritising the safety of oneself and others

Customer Service:

• Provide friendly, professional, and responsive customer service during all interactions with donors, customers, and colleagues, representing the Hospice positively in the community.
• Assist customers with loading and unloading purchased items, offering assistance and support as needed to ensure a positive shopping experience.

Documentation and Reporting:

• Maintain accurate records of deliveries, including item descriptions, quantities, and delivery locations, using designated paperwork or electronic systems as required.
• Report any delivery discrepancies, customer feedback, or incidents to management promptly, contributing to continuous improvement efforts.

Skills and Qualifications

• Previous experience in a delivery driver or similar role.
• Excellent communication and interpersonal skills, with the ability to follow directions and work effectively as part of a team.
• Strong customer service skills, with the ability to interact professionally and courteously with donors, customers, and colleagues.
• Able to life, carry, and move heavy items safely.

Desirable:

• Previous experience in a similar role for a charity / hospice.
• Warehousing / logistical experience.
• Familiarity with local roads and routes.

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.