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We have a current opportunity for a Collections Officer ( OFFICE BASED MON -FRI ) on a permanent basis. The position will be based in Rotherham For further information about this position please apply.
Our client is a privately owned , long established and respected financial services provider based in the UK ,specialising in secured loans ,mortgages and debt consolidation products .They are known for taking a manual , customer -centric approach to lending decisions.The organisation is FCA regulated and committed to treating customers fairly .
The Role
To implement the company's collections strategy supporting and providing appropriate solutions to all customers in financial difficulties.
Key Skills / Experience needed
- Previous debt collection experience would be desirable but not essential
- Excellent customer service
- Strong communication and empathy skills
- Organised ,detail -focused and resilient
- Calm under pressure and able to handle difficult conversations
- Good IT Skills
- Comfortable in working in a structured environment
