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Customer Service Coordinator

The Workshop
Posted a day ago, valid for a month
Location

Rowlands Castle, Hampshire PO9, England

Salary

£26,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Our client who provides construction, repairs and maintenance services is looking for a candidate who is confident completing administration, communicating with tenants, the local council to coordinate repairs and maintenance services.

Working in the contact centre, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include:

  • Allocate work in a timely manner to operatives daily.
  • Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
  • Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
  • Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
  • Any other ad hoc administrative duties as may be required from time to time.

You must have:

  • Excellent organisational/time management skills
  • Excellent administration/word processing skills
  • Demonstrate attention to detail and accuracy at all times
  • Ability to work under pressure to strict deadlines
  • Strong communication skills
  • Strong word processing and Excel skills

Working hours

  • Monday to Friday 8am - 5pm (40 hours per week)

Salary

  • £26200

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.