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You will work closely with the sales team and the wider business to ensure customer orders are processed efficiently while building strong client relationships and supporting continuous improvement.
Working Monday to Friday, in return you will receive a great salary and benefits package including healthcare, increased pension contributions and more.
Key Duties:
- Process customer orders accurately and within agreed time frames
- Respond to customer enquiries and maintain strong service levels
- Support the Sales team with order bookings and account activity
- Interacting with operations, logistics, accounts and other teams daily
- Communicating with customers via email, in person and over the phone
- Identify process improvements and support customer service projects
- Experience in customer service or order management ideally within manufacturing
- Knowledge of CRM systems such as SAP
- Strong Excel skills and confident use of Microsoft Office
- Clear communication skills and the ability to manage priorities
- Ability to report data and analyse to improve processes
- Ability to build relationships with a variety of customers
For any questions please contact Helen @ Pure.
