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This role is all about delivering a customer journey that's memorable for all the right reasons! So, if that is something you can do with your eyes closed, we'd love to speak to you about this newly opened Customer Service Executive vacancy.
What’s in it for you?
- Work hours: Monday to Thursday: 8:30am to 5pm; Friday: 8:30am to 4:30pm with an hour for lunch
- Salary: £24,000 - £28,000 depending on experience
- 26 days holiday plus bank holidays
- Access to a pension scheme, with a 5% employer contribution
- Access to Medicash health care plan
- Free car parking
Customer Service Executive Responsibilities:
- Be the first point of contact for customers, become a trusted soundboard and insightful contact
- Deliver a first-class experience by professionally handling incoming queries via telephone and email
- Maintain regular contact with customers, ensuring they are kept informed throughout the process
- Handle all administration, which includes maintaining customer records, processing invoices, and generating reports
- Serve as an internal point of contact for contractors to ensure all work is completed as agreed
- Act as an internal liaison between the sales, commercial and technical teams
Customer Service Executive Skills and Experience:
- Similar experience gained in a customer service or administration position
- Knowledge or experience within the property/construction industry would be an advantage, although not essential
- The type who puts the customer first and is dedicated to providing solutions and a seamless customer journey
- Demonstrates excellent communication skills, can confidently liaise internally and externally and is professional and warm in their approach
- Organised, isn't put off by a changeable workload and can happily juggle multiple projects
- Meticulous with a keen eye for detail and enjoys getting the small things right
- Excellent IT skills, can use Microsoft Office packages and can pick up CRM systems. Experience using COINS would be beneficial
