Housing Reviews and Quality Assurance Officer

Job Title: Housing Reviews and Quality Assurance Officer
Service Area: Communities & Homes
Location: Rugby
Contract Type: Temp, ongoing - 40% Office based,
Rate: 30ph Umbrella (negotiable)

Purpose of the Role

To lead the statutory independent housing review function in accordance with the Housing Act 1996 (as amended), covering both homelessness decisions (Part 7) and housing allocations (Part 6). The post holder will ensure legal compliance and continuous service improvement through quality assurance, training, and expert guidance across the Housing Options team.

Key Responsibilities

• Manage and conduct statutory reviews under Section 202 and related housing legislation, ensuring decisions are legally sound and in line with council policies and procedures.
• Provide expert legal interpretation and advice in response to litigation and housing case law, supporting the preparation of case files and guidance for counsel.
• Lead on quality assurance of homeless services, promoting consistent, high-quality decision-making and service delivery.
• Develop and implement compliance programs, including regular audits and assessments to ensure alignment with local and national legal standards.
• Oversee the accurate and timely completion of government housing data returns (e.g. HCLIC), enhancing data integrity and transparency.
• Identify trends in homelessness demand and risks in service delivery; develop strategic action plans to mitigate these risks and improve outcomes.
• Collaborate with frontline staff to identify challenges and deliver training, coaching, and mentoring to drive performance and service quality.
• Develop frameworks to monitor and enhance the reliability of housing data and decision-making processes.
• Support continuous improvement through root cause analysis and data-driven solutions.

Essential Skills & Experience

• In-depth knowledge of housing legislation, statutory guidance, and relevant case law.
• Proven experience managing statutory housing reviews and audit processes.
• Strong analytical skills with the ability to interpret complex data and legal documents.
• Experience working within or alongside local authority housing services.
• Excellent communication skills and the ability to influence and support colleagues at all levels.
• High attention to detail and strong organisational skills.