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Customer Service Representative

Adjust Recruitment
Posted 5 days ago, valid for a month
Location

Runcorn, Cheshire WA7 2FG, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Adjust Recruitment is seeking a Customer Service Representative to join a leading global manufacturing company's technical division team.
  • The role involves managing customer accounts, handling product inquiries, and providing sales support to the UK Sales Team.
  • Candidates should have at least 2 years of experience in a customer service or related role.
  • The position offers a salary of £25,000 to £30,000, along with benefits such as a matched pension scheme and 25 days of holiday.
  • Full training and development will be provided, with opportunities for flexible hybrid working once training is completed.

Are you looking for a new and exciting career within one of the leading global manufacturing companies?

Adjust Recruitment has a unique opportunity for a dynamic individual to join our client's expanding technical division team, as a Customer Service Representative ?

You will play an active role in the day to day running of customer accounts within a fast paced department. From handling product enquiries, ensuring the customer has chosen a suitable product for their technical needs, offering sales support to the UK Sales Team and working closely with the production team with order scheduling within the factory.

This role is an excellent opportunity for someone wanting to develop their skills, playing an active role in the daily management of multiple customer accounts and sister companies around the globe.

Your Role and Responsibilities:

- Handle enquiries about the full product range and offer advice on suitable products, product alternatives as well as discuss new development requests

- Order processing and management of the orders from input to despatch

- Provide technical information to customers and sister companies

- Provide Sales Support to UK Sales Team

- Work closely with the Planning Department to register new items, schedule orders and ensure materials are available.

- Liaising with the UK Production Team for the supply chain of products

- Coordinating with the Logistics Department to ensure on time deliveries

- Full training and development programme will be provided

Skills Required:

- Passionate about delivering exceptional customer service

- Excellent communication skills, both written and verbal

- Positive and tenacious attitude about seeing a problem through to completion

- Attention to detail

- Strong problem-solving skills

- Strong knowledge of Microsoft Packages, Excel, Word, Outlook

Benefits:

- Workplace pension matched up to 10% with a death in service grant

- Company profit share scheme

- 25 days holiday (excluding bank holidays).

- Option to join healthcare plan

- Christmas shutdown

- Free on-site secure parking

- Company benefits

- Flexible hybrid working (once training has been completed)

- Training and development.

- A fast-paced and flexible working environment

- A role where you can learn and your opinion is valued

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.