Team Leader & Account Manager

Customer Service Team Leader &  Account Manager

Runcorn, Cheshire

Salary:£30,000 – £32,000 per annum (DOE)

Full-time, Permanent

Our client, a well-established business based in Runcorn, is seeking an experienced and driven Call Centre & Customer Service Team Leader / Account Manager to join their team. This is a hands-on role combining team leadership, customer service management, and key account responsibility. The successful candidate will lead a small team, ensure excellent service delivery, and maintain strong client relationships.

• Lead, coach, and motivate a team of customer service advisors to deliver high-quality service and meet KPIs.

• Manage daily call centre operations, ensuring efficient handling of calls, emails, and escalations.

• Act as the main contact for key client accounts, maintaining strong relationships and ensuring satisfaction.

• Handle complex customer queries and resolve issues promptly and professionally.

• Monitor team performance, provide regular feedback, and support ongoing development.

• Collaborate with other departments to ensure smooth service delivery and account support.

• Identify opportunities to improve processes, service quality, and client experience.

• Maintain accurate records in CRM and prepare regular reports for management and clients.

• Proven experience as a Call Centre Team Leader, Customer Service Manager, or Account Manager.

• Strong leadership, communication, and people management skills.

• Confident handling client relationships and managing escalations.

• Organised, proactive, and comfortable working in a fast-paced environment.

• Experience using CRM or call management systems 

If this role sounds of interest, please do apply online — we’d love to hear from you!