Back to search
We are currently seeking a dedicated Children's Social Care Complaints Officer to join our team and support the effective management of feedback and complaints within Children's Services. This is a vital role ensuring that concerns raised by children, families, and professionals are handled with empathy, accuracy, and professionalism.
Please note this is a 20 - 25 hours per week temporary post.
Key Responsibilities
- Manage live complaints within the CSC system, ensuring timely responses and appropriate follow-up actions.
- Deal with live complaints in the system that need responses/action/follow up.
- Liaise with social workers, team managers, and service leads to gather information and support complaint investigations.
- Ensure all cases are logged, tracked, and progressed in line with statutory timescales and internal policies.
- Prepare written responses, summaries, and updates to ensure complainants are kept fully informed.
- Identify themes or issues arising from complaints to support service learning and improvement.
- Maintain accurate records and uphold confidentiality and safeguarding requirements at all times.
About You
- Experience working within Children's Social Care, customer relations, complaints handling, or a similar environment.
- Strong communication skills with the ability to manage sensitive or challenging situations professionally.
- Excellent attention to detail and the ability to prioritise a busy caseload.
- Confident working with multiple systems and producing high-quality written responses.
Connect2Haltonis a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
