Sales Administrator

Location: Northants, NN8 2QH

Salary: From £27,000 per annum subject to experience.

Hours: 09.00-17.00, Monday to Friday

Our client is a manufacturer of promotional goods, producing products for world-famous brands. Their site includes a ground-floor factory & warehouse, and 1st-floor offices.

The Role

They are seeking Sales Administrator/Account Manager to join their friendly office team in Northants.

In this full-time, office-based position, you’ll play a key role in managing customer relationships and ensuring the smooth processing of sales orders from initial enquiry through to dispatch and after-sales support.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building client relationships, and takes pride in delivering outstanding service. You'll work closely with colleagues across the office and production teams to ensure orders are fulfilled accurately and efficiently, helping to support some of the world's most recognised brands.

Key Responsibilities

Building relationships with their clients and understanding their needs and requirements.
Quoting and upselling their products with their client’s brand requirements in mind
All sales order administration, including order processing, dispatch and after sales, following all processes correctly.
Allocating and monitoring stock levels of materials.
Liaise with customers and suppliers (UK and global) via email and telephone communication, giving excellent customer service at all times.
Use production reports to monitor, and chase where necessary, things such as outstanding tooling, approvals, and delivery dates to avoid/spot any upcoming problems.
Be the first port of call for customer complaints, escalating to management when necessary.
Work closely with the Office Manager, and Directors, aiding when required.
Work as a team with all office and factory staff, communicating necessary information, issues, or requests clearly.
Report any concerns, issues, or complaints to your Line Manager immediately to avoid any delays in resolution.
Maintaining a high level of confidentiality when dealing with sensitive data.

Skills and Qualifications

Ability to manage a varied workload, working autonomously and without constant direct supervision.
Excellent attention to detail and strong organisational skills.
Ability to listen and understand a customer’s requirements and guide through/upsell their products accordingly.
Exceptional customer service skills.
PC proficient, with effective Microsoft Office 365 skills.
Ability to multi-task and complete tasks promptly.
Effective telephone manner and verbal skills.
Effective and professional written communication.
Ability to deal effectively with people at all levels and from all backgrounds.
Enthusiastic about working as part of a team.

Benefits

Days Holiday = 31 days (including all Bank Holidays)
Christmas closure
Employees are auto enrolled into the company pension scheme
Flexi working options
Onsite parking
Onsite small gym and shower
Family business with a friendly working atmosphere

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.