Service Technician

Our client based in Northampton require a Service Technician to join their team to provide field based Planned Preventive Maintenance support of company products throughout the UK and Ireland. Delivering consistently high quality and accurate service which is driven by an understanding of customers’ needs and expectations.  

Responsibilities:

• Attend customer sites as scheduled by the Customer Service Team Leader to meet the commitments of the Department. 
• Conducting routine inspections and maintenance on various systems.
• Diagnosing and repairing equipment malfunctions.
• Follow predefined procedures and guidelines to ensure continued safe/efficient operation of company products.  
• Work with other team members on installation, commissioning and training projects.
• Keeping detailed records of service visits and equipment maintenance.
• Communicate clearly and accurately with office teams (Customer Service and Helpdesk) in order to effectively contribute to the attainment of the Departments objectives.  
• Develop relationships with customers to ensure the ongoing promotion of the Technical Service Department and product range.
• Manage and maintain tools, parts and equipment provided by company in line with agreed procedures and standards.  
• Proactively participate in their own training and development process. Work in conjunction with the Line Management and Training Manager to identify and action training requirements.
• Put forward ideas and assist in the development of standards and procedures to assist in the overall progression of the department and company.

Requirements:

• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• A valid driver's license and reliable transportation.
• Relevant certifications and qualifications are a plus.
• Candidates for this role do not require any specific engineering experience, but they do need to be highly driven and be able to work methodically and precisely.

Benefits:

• Annual Bonus Scheme – Eligible after 1 year service.
• Annual Leave – 20 days, increases to max of 30 on time served system.
• Sick Pay Scheme – Once probation is passed.
• Workplace Pension – Once probation is passed.
• Life Assurance.
• Company Van Provided