Back to search
This is a hands-on, customer-facing role, ideal for an engineer who enjoys problem-solving, working on complex products, and providing high-quality technical support both on-site and in the field.
The Role
As a Service Engineer, you will play a key part in supporting customers through on-the-ground repairs, upgrades, product evaluations, and technical support. You will manage your workload effectively, ensure high standards of quality and safety, and contribute to continuous improvement across service operations.
You will be responsible for delivering a professional and responsive service, building strong customer relationships, and ensuring products meet quality, build, and delivery requirements.
Key Responsibilities
Customer Service & Field Support
- Provide clear, professional communication with customers, maintaining strong working relationships.
- Translate technical requirements into clear, customer-friendly explanations.
- Train customer users on products and systems.
- Handle challenging service issues calmly and professionally, with a customer-first approach.
- Travel to customer sites as required, including occasional overnight stays.
- Manage and prioritise service jobs to ensure timely scheduling and completion.
- Ensure safe handling of tools, materials, and hazardous substances in line with HSE requirements.
- Maintain, inspect, and calibrate tools, assembly, and test equipment in line with internal systems.
- Complete and maintain accurate service reports, logs, and maintenance documentation.
- Support spare parts, inventory, and customer product management.
- Ensure compliance with safety standards, SOPs, and quality procedures.
- Contribute to the development of new work instructions and SOPs.
- Maintain and update training records and competency matrices.
- HNC qualification or equivalent practical experience.
- Strong technical problem-solving ability with knowledge of mechanical and electronic manufacturing processes.
- Experience with mechanical and electronic assembly processes.
- Understanding of Lean Manufacturing and Continuous Improvement principles.
- Experience working in engineering, manufacturing, or technical environments.
- Awareness of HSE requirements in factory and customer site settings.
- Strong analytical skills, including root cause analysis.
- Confident decision-making and prioritisation under pressure.
- Intermediate IT skills (Word, Excel, Outlook, PowerPoint).
- Experience servicing, overhauling, or refurbishing complex engineered products.
- Experience using Epicor Kinetic ERP systems.
- Strong customer focus with a professional and supportive approach.
- Able to work autonomously while collaborating effectively with wider teams.
- Highly organised with excellent attention to detail.
- Calm, adaptable, and resilient when responding to unexpected field issues.
- Proactive mindset with a commitment to continuous improvement and change.
- Join a growing engineering organisation with a strong focus on quality and customer satisfaction.
- Varied role combining site-based work with customer-facing field support.
- Opportunity to influence service processes and contribute to continuous improvement initiatives.
- Competitive salary and long-term career stability.
