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We are seeking a diligent and proactive Temporary Customer Service Administrator to support our client's busy customer service department within the energy and natural resources industry. The successful candidate will have a strong focus on providing an exceptional customer experience and resolving customer queries as well as ad-hoc duties.
Client Details
Our client is a large organisation within the energy and natural resources industry and they are looking for an experienced Temporary Customer Service Administrator to join their Salford team.
Description
As a Temporary Customer Service Administrator you will:
- Handling customer enquiries and complaints through phone, and email.
- Updating and maintaining customer records in the company database.
- Develop, maintain and update Customer database for all relevant customers when in contact.
- Manage, maintain and update Application register for the relevant customers.
- Assisting customers with the application process, answering any queries regarding this.
- Manage a busy customer email inbox, responding to queries within SLA's.
Please note offer of employment is subject to a successful Basic DBS check.
This role is a fully office based role, and no hybrid working can be offered.
Profile
A successful Temporary Customer Service Administrator should have:
- Excellent communication skills - written and verbal
- Customer facing / customer service orientation
- Ability to plan and organise
- Attention to detail and accuracy
- Good computer skills
- experience of Microsoft Office Suit essential (Word, Excel, Outlook, Explorer, PowerPoint)
- experience of SAP beneficial
- Ability to prioritise works
- Ability to work as part of a team but also act independently as required
Job Offer
In return, our client can offer:
- Free on-site parking & close to public transport links
- Competitive hourly rate & weekly pay
- 6 month temporary role with the possibility of going perm
- Immediate start pending successful compliance checks
