SEND Operations Manager

Belmont Recruitment are currently seeking an experienced SEND Operations Manager to join a Greater Manchester Local Authority on a temporary basis. This is initially a three month assignment with view to extend, working 36 hours per week (Monday to Friday).

This role plays a key part in ensuring the safe, effective and compliant delivery of SEND home to school transport services, supporting children and young people across the authority.

You will lead on the day to day operational delivery of specialist SEND transport, working closely with internal teams, transport providers and stakeholders to ensure statutory duties are met. The role requires a confident, hands on manager who can balance operational pressures, safeguarding responsibilities and service quality.

Main Duties:

• Manage the operational continuity of SEND home to school transport services
• Coordinate staffing and transport resources to ensure services run smoothly and efficiently
• Oversee safeguarding concerns, following correct procedures and making referrals to LADO where required
• Support and guide team members in managing complaints and service issues
• Work collaboratively with colleagues, suppliers and stakeholders to maintain high service standards
• Ensure compliance with Salford Council policies and relevant national guidance
• Make informed operational decisions to meet service priorities and statutory requirements
• Provide flexible support to the service, including occasional work outside normal office hours
• Maintain accurate records and support service monitoring and improvement

Essential Criteria:

• Proven experience in a similar operational or service management role
• Strong understanding of safeguarding processes and confidence in managing concerns
• Enhanced DBS clearance
• Experience of managing staff, resources and operational demands in a busy environment
• Strong problem solving skills with a calm, diplomatic approach to complaints and challenges
• Willingness to work flexibly to meet the needs of the service
• Experience coordinating specialist transport services for children and young people with SEND

If your skills match the above criteria, please apply with your up-to-date CV or contact Leah at Belmont Recruitment.