Assistant Restaurant Manager

Are you a motivated leader with a passion for hospitality? Were looking for an energetic, service-driven Assistant Restaurant Manager to join our team and help deliver an exceptional dining experience to every guest who walks through our doors.

As our Assistant Restaurant Manager, youll support daily operations, lead and inspire our team, and ensure our guests receive top-tier service. If you thrive in a fast-paced environment and love building strong teams, wed love to meet you!

Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.

Along our journey, weve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Café Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.

Were made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. Were proud to be a part of the CitySuites story.

As the Assistant Restaurant Manager, you will support the Restaurant Manager in overseeing daily operations to ensure exceptional guest service, efficient workflow, and a profitable, well-run establishment. This role involves supervising the team, maintaining quality standards, handling administrative tasks, and helping create a positive dining experience for guests.

Key Responsibilities:

Operations & Service:

oAssist in managing daily restaurant (and café) operations, including opening and closing procedures

oEnsure consistent delivery of high-quality food, beverage, and service standards

oMonitor dining areas to ensure guest satisfaction and resolve issues promptly

oMaintain cleanliness, safety, and sanitation compliance throughout the restaurant (and café)

People Management:

oSupport hiring, training, and onboarding of new team members

oCreate and manage employee schedules to ensure proper coverage

oSupervise and motivate employees to achieve performance and service goals

oConduct coaching, performance evaluations, and corrective actions when necessary

Guest Experience:

oGreet and interact with guests to build positive relationships

oHandle guest complaints and concerns professionally

oEnsure service recovery procedures are followed effectively

Financial & Administrative Duties:

oAssist with inventory management, ordering, and stock control

oMonitor labour, food, and operating costs to support profitability

oHelp track sales, prepare reports, and support budgeting processes

Compliance & Safety:

oEnforce health, safety, and food handling regulations

oEnsure compliance with company policies

oOversee equipment maintenance and coordinate repairs when needed

Competencies and Skills:

• Strong customer service skills with a focus on creating a positive experience
• A friendly, approachable demeanour and the ability to handle complaints or difficult situations gracefully
• Time management and attention to detail are essential
• Ability to think quickly and find solutions to unexpected challenges
• Basic understanding of restaurant financials and POS systems
• The ability to lead and motivate a diverse team of employees while fostering a positive work environment
• Ensuring food quality and cleanliness standards are always met
• Basic knowledge of food safety regulations and best practices