Customer Experience Manager

Castlefield Recruitment are currently recruiting a Customer Experience Manager for a Housing Association in Greater Manchester, on a temp-to-perm basis. This is a mostly home based role, with the option to work from the office if desired, paying circa £38,000 - £45,000 per annum.

The role:

• Manage partnerships with development partners and housing management partners, acting as the key point of contact and establishing a handover process from development to housing management partners
• Assist in policy development and implementation to ensure excellent customer service and resident engagement activity is delivered
• Work with partners and statutory agencies to ensure customers can sustain their tenancies, recommending and implementing strategies to maximise income
• Review letting and allocation strategies to ensure they are addressing housing need, sustainability and social cohesion
• Investigate stage 2 complaints on behalf of the Executive Team, proposing solutions and recommendations to effectively resolve complaints
• Develop and implement resident engagement strategy

What you need:

• Experience of working as a Manager or Senior Officer within Housing Management
• Knowledge of applicable Social Housing legislation and regulations
• Ability to develop and manage partnerships