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Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.
Along our journey, weve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Cafe Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.
Were made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. Were proud to be a part of the CitySuites story. As a Café Supervisor, you will oversee the daily operations of our Embankment Café. A dynamic and motivated leader with a passion for coffee, food service and creating exceptional customer experience.
As the Café Supervisor, you will manage a small team, ensure smooth operations, maintain high standards of quality and service, and ensure that our Embankment Café runs efficiently and profitably.
Key Responsibilities:
People Management:
o Lead and manage the café team: Supervise the team, ensuring they are trained and motivated to perform their best.
o Scheduling: Create employee schedules to ensure appropriate coverage during peak and off-peak hours, ensuring productivity and optimal service.
o Performance Management: Monitor employee performance, provide feedback, and conduct regular performance reviews. Offer coaching and support to help staff grow in their roles.
o Team Development: Foster a positive, collaborative work environment where employees are encouraged to contribute ideas and share feedback.
Operational Oversight:
o Daily Operations: Oversee the daily operations of the café, ensuring all tasks are completed efficiently, from opening to closing. This includes overseeing food preparation, drink orders, and customer service.
o Quality Control: Ensure that all food and beverages meet the cafés quality standards, from presentation to taste, and are prepared in a timely manner.
o Customer Service: Maintain a high standard of customer service. Handle customer complaints or issues swiftly and professionally to ensure customer satisfaction.
o Stock and Inventory Management: Monitor inventory levels, including coffee beans, food ingredients, and supplies. Ensure stock is replenished and stored properly. Assist with inventory audits and orders.
o Financial Management: Cash Handling and POS: Oversee cash handling procedures, including cash register management, processing transactions, and balancing the till at the end of shifts.
o Cost Control: Help manage costs and waste by monitoring inventory, maintaining portion control, and ensuring efficient use of resources.
Health and Safety Compliance:
o Sanitation and Cleanliness: Ensure that the café adheres to all health and safety regulations, including proper food handling, cleaning, and sanitation procedures.
o Safety Standards: Oversee compliance with workplace safety regulations, including the safe operation of equipment and safe food handling.
o Training: Ensure that all staff are trained in health and safety protocols, including food safety, allergen awareness, and emergency procedures.
Customer Experience:
o Customer Engagement: Greet customers, take orders, and engage with them to ensure a positive and memorable experience.
o Complaint Resolution: Handle customer concerns or complaints in a calm, professional manner, ensuring that each situation is resolved to the customer's satisfaction.
o Promotions & Upselling: Promote café offerings, including new menu items, seasonal specials, and loyalty programs. Train team to upsell effectively.
Administrative Tasks:
o Reporting: Assist with administrative duties, such as employee records, scheduling, and sales reports.
o Cash Management: Help with the opening and closing procedures of the café, including cash reconciliation, balancing the till, and securing the café at the end of shifts.
Competencies and Skills:
Strong customer service skills with a focus on creating a positive experience.
Excellent communication and interpersonal skills.
Ability to lead and motivate a diverse team.
Basic knowledge of food safety regulations and best practices.
Strong organisational and multitasking abilities.
