Aftersales Customer Support SpecialistWhat the role involvesIn this position, you'll be the first point of contact for customers making enquiries about servicing and repairs, whether by phone, online, or other digital channels. You'll manage incoming queries, follow up on leads, and run outbound campaigns to keep customers informed and engaged. By listening to their needs, you'll offer relevant solutions and, where appropriate, promote additional products or services to enhance their ownership experience.What we're looking forYou'll have a confident and friendly communication style, with the ability to build rapport quickly over the phone and online. Experience in a customer-facing role is essential, ideally within a premium or high-service environment. Strong organisational skills, the ability to manage multiple tasks, and a genuine passion for great service are key. While knowledge of the motor trade is an advantage, full training will be provided.Along with a competitive salary and a supportive working culture, we offer:30 days' holiday (including bank holidays)An extra day off for your birthdayContributory pension schemeFree eye-care vouchersLife assurance (three times your base salary)24/7 mental health supportAccess to online discounts and rewardsLong-service recognition (5, 10, 15, 20, 25 years)Cycle to Work scheme£500 colleague referral bonusDiscounts on parts, servicing, MOTs, vehicles, and motorcyclesManufacturer training to support your developmentClear career progression pathways with coaching and supportReferences available on request.
Back to searchAftersales Customer Support Specialist
Pembrook Resourcing
Posted a month ago, valid for 22 days
Salisbury, Wiltshire SP2 0AF, England
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
SonicJobs' Terms & Conditions and Privacy Policy also apply.
Sonic Summary
- The Aftersales Customer Support Specialist will serve as the initial contact for customers inquiring about servicing and repairs through various channels.
- Candidates should possess experience in a customer-facing role, preferably in a premium service environment, and have strong organizational skills.
- The position offers a competitive salary along with benefits such as 30 days of holiday, a contributory pension scheme, and life assurance.
- While knowledge of the motor trade is beneficial, full training will be provided to ensure success in the role.
- Applicants should have a confident communication style and a passion for delivering excellent customer service, with a minimum of one year of relevant experience preferred.
