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This Customer Service Agent position is an 8 week contract working from home with 13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm and will be expected to undergo a DBS Check.
As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
- Handling inbound queries with empathy and professionalism
- Booking clinical appointments and managing patient journeys
- Accurately updating and maintaining patient records (using Salesforce)
- Escalating any safeguarding or service issues as required
- Working collaboratively within a close-knit and supportive team
We are looking for candidates with the following skills and experience
- Previous experience working as a Customer Service Agent or Customer Service Advisor
- Professional, empathetic and organised
- Ability to handle sensitive conversations with empathy
- Confident with computer systems and managing confidential data
- Excellent communication and organisational skills
If you would like to hear more about this Customer Service Agent role please apply today!!!
