Accounts Assistant

Job Title:Credit Control Administrator

Location:Salisbury (hybrid)

Company:Fexco Property Services

Type of Employment:Full Time, Permanent

Fexco Property Services are looking for a dynamic individual who is self-motivated, looking for stability and a career with a forward-thinking company, which is committed to the professional advancement and welfare of its people. We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department, playing a major role in our team dealing with all aspects of Credit Control.

Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.

Processing of Overdue, Final Notices and Pre-Litigation Letters and associated Charges using the diary functionality within QUBE.

Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.

Complete Land Registry Titles checks, as appropriate.

Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.

On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.

Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate.

Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.

Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.

Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.

Any other ad hoc duties.

Good level of proficiency with Microsoft Word and Microsoft Excel.

Excellent communication skills, both verbal and written.

A confident and assured telephone manner.

Exceptional organisational skills and ability to work to deadlines.

An effective and enthusiastic team player.

Motivated and target driven.

Strong attention to detail and high level of accuracy.

Ability to work on your own initiative.

Capable of working under pressure during busy periods.

Experience of high-volume data management, transactions and controls.

Multi-mailbox management.

A desire/passion to collect debt.

Relevant service charge experience.

Experience of using QUBE system.

Previous Credit Control experience.