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About the Hotel
Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa. We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.
Job Summary:
To deliver the highest quality service at all times ensuring customer satisfaction through effective management of staff resulting in the highest possible standards.
Key Duties & Responsibilities:
- Managing all aspects of all site operations on a day to day basis.
- Maximising all revenue streams across all departments.
- Ongoing development of departmental management and all staff through training, teamwork and communication.
- To be a focal point for customer feedback and action accordingly.
- Working alongside the Cluster General Manager to plan, implement and achieve the strategic plans and forecasts for the site within a specific time-frame.
- Recruit, train, appraise and develop managers and staff.
- Oversee rotas and manage staff costs.
- Budgetary responsibilities with Cluster General Manager and Finance Department.
- Profit and Loss responsibility.
- Cost/Purchasing Control.
- Ensure that all SOPs and company standards are met with 100% consistency.
Skills and Requirements:
- To ensure customer satisfaction
- Excellent oral and written skills
- Articulate
- Meticulous with excellent attention to detail
- High energy levels
- Ability to deal with any situation that may arise
- Ability to produce consistently accurate work even whilst under pressure
- Capable of working alone and along with the team
- Honest and trustworthy
- Respectful of others and yourself
- Polite and well mannered
- To be flexible
- Experience and a similar role
- Hotel industry experience
Benefits:
- A competitive salary
- 28 days holiday (including bank holidays)
- Discount on food and beverage
This position demands leadership, excellent organizational skills, and a customer-centric approach to ensure both operational excellence and financial success.
