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Environment manager

not provided
Location

Saxmundham

Contract type

Full Time

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Accountabilities

Work closely with projects and stake holders to ensure a smooth route to live through the multiple test systems, coordinating environment requests across multiple projects supporting them to drive any issues and conflicts through to resolution.

Work with internal IT Teams, project stakeholders and 3rd party suppliers to manage the stability and performance of test environments for all applications, servers and infrastructure, resolving any environment related incidents.

Work with relevant internal and external teams including the wider Technical Operations team, for the provisioning and maintenance of Configuration Items required to ensure working test environments.

Work with projects to document environments and underlying components to appropriate standards ensuring any environment related risks are identified and recorded following existing risk management procedures, ensure risks are resolved/ actioned and closed down accordingly.

Establish, lead and maintain a calendar of environment usage requests that is maintained and handed to projected teams as appropriate.

Identify and evaluate IT environmental issues affecting the IT estate especially those relating to resolution of live technical incidents and systems problems as and when required, liaise with Project Managers to identify any clashes or issues and guide through accordingly.

Manage the change process for nonproduction environments and chair meetings in order to evaluate any associated risks gaining consensus and sign off from key stakeholders. Provide an agreed ‘go’ or ‘no go’ decision documenting the risk and impact of a release to both IT and the wider business.

Ensure any changes that are implemented in production environments are monitored understood, documented, and retrofitted into relevant test environments.

Establish and grow effective relationships with IT and project teams and stakeholders at all levels across the organisation as well as third parties to facilitate, direct and influence the effective delivery of nonproduction environments.

Required Skills:

A sound understanding and demonstrable experience of software application and hardware environment management

Previous experience of supplier/vendor management

Knowledge about various hardware, software and network environment.

Knowledge about Test /Prod/development environment.

A sound understanding of ITIL foundation principles

Excellent interpersonal, and stakeholder communication skills

Excellent support troubleshooting and fault resolution, including escalation to third parties, as and when needed

Self-motivated with the ability to initiate and complete tasks to deadlines

Experience managing Incidents, service requests and problems in line with service levels

A broad range of troubleshooting skills in software functionality, Application Server, database, data analysis and reporting

Basic Knowledge of Operating systems

  • Contact: Pavan Reddy
  • Reference: Totaljobs/Permanent
  • Job ID: 98329584

Apply now in a few quick clicks

By applying a TotalJobs account will be created for you. TotalJobs's Terms & Conditions and Privacy Policy will apply.

By applying a TotalJobs account will be created for you. TotalJobs's Terms & Conditions and Privacy Policy will apply.

Apply now in a few quick clicks

By applying a TotalJobs account will be created for you. TotalJobs's Terms & Conditions and Privacy Policy will apply.

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