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Job Title: Rent Accounting Officer
Team: Rent Accounting
Service: Finance
Responsible to: Rent Accounting Team Leader
Job Summary
To contribute to ensure the smooth and efficient running of the rent debit and to maintain rent accounts on QL.
Benefits of working with Ongo include:
- 30 days paid holiday plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 46p per mile
- Free parking (pass provided)
- “No sick days” voucher
- 9.5% pension contribution (Aviva)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Housing Perks
- Agile working
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities
- Accurate recording and processing of the various types of rent payments, along with other receipts to the organisation
- Banking and reconciling of cash and cheque payments received at Ongo House along with other income received into the organisation, ensuring it’s banked into the correct Ongo Bank Account
- Setting up and calculating new Direct Debits and amendments to existing Direct Debits
- Making decisions on accounts with recurring Direct Debit rejections
- Year End calculation of Direct Debit amounts
- Processing various types of adjustments and refunds onto rent accounts
- To undertake appropriate investigative work and take steps to rectify issues with missing payments
- Auditing of rent accounts
- Reconciling of various suspense accounts
- Ensuring the correct running of the rent debit
- To identify and add the correct property service charges
- To deal with enquires from tenants and liaise with internal staff members/teams
- Reviewing prepaid credits on a quarterly basis
- To make effective and proper use of Ongo Homes ICT systems in accordance with the duties of the post
- To undertake a full and active role in the implementation of own personal development and participate in the training and development of colleagues
- Contributing to the review and development of policies and procedures in response to changing legislation and other requirements
- Maintaining and improving Ongo Homes reporting processes
- Interpreting accounting rules and legislation to ensure the most favourable outcome for Ongo Homes
- Any other duties commensurate with the role’s level of responsibility
Skills, Competence, Experience Required
- Experience of working in the public sector, preferably in a housing related field.
- Understanding of Housing Benefit and Welfare Benefits.
- Experience and understanding of the Direct Debit rules and regulations
- Cash handling experience
- Good interpersonal and negotiation skills
- Ability to work flexibly
- Ability to communicate effectively, at all levels, both orally and in writing
- Able to act in an advocacy role and signpost tenants where necessary
- An awareness of the corporate implications of actions by individual services
- Computer literate, including experience with housing rents systems, word processing and excel spreadsheets
- To be able to solve problem accounts and make decisions
- Good team playing with the ability to use own initiative to work with minimal guidance
- Ability to prioritise own work and to work accurately under pressure to meet conflicting deadlines
- Good numerical skills
CLOSING DATE FOR APPLICATIONS NOON FRIDAY 21 NOVEMBER
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
