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Your new companyAre you passionate about quality and customer satisfaction? We are seeking a dedicated and detail-oriented Customer Quality Assurance professional to join our team on the night shift. In this role, you will be the key point of contact for managing and resolving customer concerns, ensuring our products and services meet the highest standards.
Your new roleAs a Customer Quality Assurance professional, you will oversee non-conforming products and services, raise and track concerns, and manage containment and stock related to customer issues. You will issue and manage 8D/5Y reports, utilise quality tools such as the 5 Why and fishbone diagram, and ensure product traceability. Direct interaction with customers will be a key part of your role, as you manage customer-specific requirements and support the Sales organisation in quality matters. Additionally, you will generate weekly and monthly quality reports, track 8D progress, and manage customer scorecards. Participation in continuous improvement projects and support for internal quality audits will also be expected.
The key performance indicators (KPIs) for this role include 8D handling time, Parts Per Million (PPM) & Complaints Per Million (CPM), Cost of Poor Quality (COPQ), re-charge costs, and line stops. To be successful in this role, you should have problem-solving experience, 5Y/8D experience, an engineering qualification (minimum ONC level), computer literacy, and a valid driving licence. A background in engineering, knowledge of Microsoft Office, familiarity with ISO standards (ISO 14001, ISO 45001, IATF 16949), and experience with quality management systems are desirable.
Our core values include dedication, empowerment, innovation, and professionalism. We are committed to achieving high-quality results, taking initiative and ownership of tasks, bringing fresh ideas and solutions, and maintaining high standards of conduct and performance. The behavioural competencies required for this role include execution, constructive teamwork, innovation, problem-solving, and a systematic approach. You should be able to deliver results with commitment and determination, collaborate effectively with others, promote change and novel solutions, develop creative and prudent solutions, and pay attention to detail to deliver reliable results.
What you'll need to succeedIn terms of skills, you should be customer-focused, understand and meet customer needs, apply project management knowledge and skills to achieve project objectives, and have the technical proficiency to read and interpret technical drawings and specifications. Fluency in English, both written and spoken, is essential. You will have had experience of working with 8D models in previous roles.
What you'll get in returnA highly competitive salary is on offer with a 20% shift bonus paid for the unsociable hours. The company offers a fantastic benefits package, including a strong pension scheme, 33 days holiday (including bank holidays), health cash plan and much more. The role will be a night shift-based position, working Monday to Thursday, 9pm to 7am. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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