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- Being responsible for the day-to-day office management, providing a welcoming reception service.
- Oversee a range of contractors on site at RSH including e.g. postal service, window cleaning, alarms maintenance, lift and fire extinguisher maintenance, confidential waste.
- To provide a responsive customer service for residents, contractors, suppliers and employee enquiries on via phone, email and in person.
- Assist the Housing Team to deliver the Resident Engagement Strategy, including creating, implementing and collating responses for a number of annual and regular surveys.
- Responsible to dealing with / collating complaints, compliments, recording these and escalating to the appropriate member of staff.
- Undertake data analysis when required, compiling reports for the Head of Housing and other members of the Senior Management Team.
Knowledge, Skills and Qualifications
- GCSE grade 4 or above or equivalent qualification in Mathematics and English (Essential)
- Understanding of social housing and care (Desired)
- Understanding of budget management (Desired)
- Effective verbal and written communication skills. Ability to draft correspondence, write reports and keep accurate records (Essential)
- Excellent customer service skills (Essential)
- Strong IT skills, including experience of using MS Outlook; Word, Excel and Housing Management systems (Essential)
- Ability to exercise discretion and integrity in dealing with highly confidential or sensitive matters (Essential)
- Ability to work independently and as part of a team (Essential)
Additional Information
Hours of work: Full-Time, 35 hours per week, Monday to Friday, 9am - 5pm
Please that due to the nature of this role, the post holder will be required to work from Support Services Monday - Friday
In return, youll get a competitive salary, access to other benefits and bonus schemes. Well give you excellent support and continuous learning and development, free onsite parking, contributory pension scheme.
Closing date: 11th June 2025
