- Manage end-to-end accounts receivable processes: posting receipts, daily cashbook entries, issuing statements and credit notes
- Act as the primary contact for customer finance queries, liaising with Sales, Logistics, and Customer Service teams
- Monitor and manage the receivables inbox, ensuring timely and professional responses
- Perform credit checks and manage/update customer credit limits
- Negotiate and agree on payment plans with customers
- Handle documentation for customers entering administration or liquidation
- Maintain accurate customer financial data within the ERP system
- Record correspondence and updates in the CRM system
- Support the Financial Accountant with reconciliation of non-bank payment platforms (e.g. Stripe, PayPal)
- Attend and contribute to inter-departmental meetings regarding receivables status and corrective actions
- Proactively identify opportunities for process improvement
- Update invoice and credit note templates, working with IT when needed
- Assist with KPI reporting and monthly analysis of debtors and bad debt provision
- Provide occasional support for Accounts Payable functions as needed
- Minimum 3 years’ experience in an Accounts Receivable or similar finance role
- AAT qualified or currently studying towards AAT
- Experience using ERP systems & CRM platforms
- Excellent attention to detail and strong organisational skills
- Strong interpersonal and communication skills
- Able to work independently and collaboratively within a fast-paced environment
- Salary up to £35,000 per annum (dependent on experience)
- Health insurance
- Flexible working hours
- Support for continued professional development
- Generous holiday allowance and company perks