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JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for an Administrator to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.
This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunch (unpaid)
Main Duties for the Administrator:
- Schedule planned maintenance for in house and subcontracted labour.
- Update planned maintenance jobs with status updates.
- Maintain client compliance systems.
- Develop working relationship with Operations Team and clients to deliver best in class service.
- Working to a range of performance KPI’s.
- Oversee the logging and close down of reactive calls.
- Administration duties.
Person Specification for the Administrator:
- Good literacy and numeracy skills.
- IT literate – MS Office, Laptop, Tablet.
- Excellent customer service skills ideally within a helpdesk/contact centre environment.
- Ability to work to deadlines and targets.
- Ability to work sometimes under pressure.
Company Benefits:
- 20 days holidays, rising yearly to 25 days
- Free parking onsite
- Pension enrolment scheme
- Private healthcare options available following probation period
- Social events with colleagues, friends, and family
This Administrator role is a full-time permanent role offering career progression, a supportive team environment. The starting salary is £22,000 - £25,000 and full training will be given. This is a company that like to train and progress their staff.
