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We are seeking a passionate and experienced Field Service Engineer. This role involves diagnosing, repairing, installing, and maintaining a range of commercial coffee machines. As the company enters a significant growth phase, this position offers an exciting opportunity to support the development of the Service Department. This company prides itself on its customer-centric approach, ensuring clients receive reliable support and tailored solutions to meet their coffee service needs.
Job Type
- Full-time – Including Weekend cover (Rota – 1 in 4 weeks)
Location
South East or South West – London and surrounding areas
Benefits
- Company Van
- Company Pension
- Extensive Training
- Opportunity to earn overtime
- Employee assistance program including financial & mental health support plus staff discounts
- Additional days holiday for your birthday (subject to length of service)
- Discretionary company bonus
Key Responsibilities:
- Install new commercial coffee machines and ensure they are set up correctly.
- Repair and maintain commercial coffee machines as needed.
- Boiler inspections
- Diagnose and fix issues to minimize future breakdowns and identify potential risks.
- Develop and maintain a strong knowledge of company products and machines.
- Accurately log jobs and complete required paperwork using the online system.
- Request and fit replacement parts when necessary, including processing warranty parts promptly.
- Provide excellent service aligned with Caffeine’s values and brand standards.
- Suggest ways to improve efficiency and reduce costs.
- Respond to customer inquiries politely and professionally.
- Collaborate with the Service/Technical Manager to support business growth and improvement.
- Follow all health and safety policies and standards.
Skills and Abilities
- Minimum of 3 years’ experience working in a field-based commercial coffee Engineer’s Role
- Experience of fixing a wide range of commercial coffee machines – including traditional espresso (Conti/Gaggia/Victoria Arduino/Simonelli), coffee brewers, hot water boilers (Bunn), bean to cup (Schaerer) machines and coffee grinders
- Excellent communication skills
- Competent using phones and laptop
- Genuine passion and interest for coffee and commercials coffee equipment
- Full UK Driving license
- PSSR Training preferred
