Service Delivery & Improvements Officer

MMP Consultancy are looking to recruit a Service Delivery and Improvements Officer on a Permanent basis, based in Kent.

Salary: 35,093 Per Annum

Main Responsibilities:

• Create and manage service plans (gas, air source, cylinders, solid fuel, asbestos, emergency lighting, fire alarms etc) to ensure all compliance inspections and work are properly planned, booked and delivered within required timescales
• Track, monitor and manage out of date compliance
• Ensure that all records are properly maintained, accurate and up to date and follow processes to enable effective auditing
• Plan and coordinate heating installation programme schedules, assessing requirements and overseeing programme processes end to end
• Supporting operational business processes and process development for iNHomes and the wider business
• Propose and implement continuous improvement to drive iNHomes efficiency, developing project plans with senior iNHomes managers and support implementation of change
• Represent iNHomes in cross departmental meetings
• Produce key performance data on activities and outcomes as required for Heads of Service/Directors
• UAT testing for business wide systems and processes
• Collaborate and communicate effectively with colleagues, partners and contractors to ensure projects are fully delivered and achieve outcomes set
• Take ownership of challenging messages and difficult conversations with customers, contractors and colleagues to overcome problems, including helping to resolve complaints

Requirements:

• Experience of working in a customer facing service
• Ability to communicate clearly both orally and in writing
• Demonstrable experience of prioritising competing commitments and working accurately and methodically under pressure
• Excellent organisational skills with the ability to meet tight timescales
• Ability to make decisions based on sound judgement
• Experience of dealing with challenging behaviour whilst remaining solution focussed
• Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems
• Willingness to keep your own learning up-to-date
• Experience of working with project plans